Hello, @Jfmatalone thank you for reaching out over Xfinity Forums. I use the HBO Max App a lot myself, and understand wanting that to be accessible without buffering. On the X1 set-top box, clearing stored data is a helpful clearing a lot of App issues, if you haven't done this recently: https://www.xfinity.com/support/articles/x1-clear-cookies-and-local-data-storage
With you mentioning that you're also experiencing the same buffering issues on a Smart TV, the issue may be with the App itself and not our equipment. There are some great self-help troubleshooting steps you can run for the TV through the Xfinity App if you haven't attempted these before: https://www.xfinity.com/support/articles/tv-troubleshoot-xfinity-app
After clearing the stored data on the X1 set-top box, if you're still experiencing the buffering issues, I'd be happy to continue investigating. Please follow up at your convenience, I look forward to hearing back from you.
XfinityJustinC
Official Employee
•
2.2K Messages
6 hours ago
Hello, @Jfmatalone thank you for reaching out over Xfinity Forums. I use the HBO Max App a lot myself, and understand wanting that to be accessible without buffering. On the X1 set-top box, clearing stored data is a helpful clearing a lot of App issues, if you haven't done this recently: https://www.xfinity.com/support/articles/x1-clear-cookies-and-local-data-storage
With you mentioning that you're also experiencing the same buffering issues on a Smart TV, the issue may be with the App itself and not our equipment. There are some great self-help troubleshooting steps you can run for the TV through the Xfinity App if you haven't attempted these before: https://www.xfinity.com/support/articles/tv-troubleshoot-xfinity-app
After clearing the stored data on the X1 set-top box, if you're still experiencing the buffering issues, I'd be happy to continue investigating. Please follow up at your convenience, I look forward to hearing back from you.
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