Visitor
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1 Message
Buffering issues with Xfinity App on my TV
I currently have a Smart TV connecting to my personal Modem and Router via Wifi.
Other TVs in the house are connected via Roku and Firestick......
Recently on the Wifi TV, we have had buffering issues on many channels
Current Internet speed is about 416 mbps
Have discussed this with several Xfinity agents who have assured us that EVERYTHING on the Xfinity side is good.
Finally I purchased a new modem and connected.....after a few days we are getting buffering again.
1. New Modem
2. Same google Router with extender "pucks" all over the house.
3. Have unplugged rebooted everything TV, Router, etc.
Cannot figure out what else to do???
Need Help
Thanks
Dan
XfinityRichard
Official Employee
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1.8K Messages
5 months ago
Hi there, @dkdkvan5 Thank you so much for reaching out to us here on Xfinity Forums! I know how frustrating it is to be having connectivity issues with your smart tv. Since it's been a few days since you last posted, are you still having problems? If so please reach back out so we can assist you further.-Richard
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