Tuesday, June 25th, 2024 5:52 PM

Break up of video signal

I have repeatedly reported the break up of the video signal to Comcast on numerous occasions but the problem persists. This is especially true on live sports but randomly happens across multiple networks. 
There seems to be no desire on Comcast/Xfinity to fix this problem. I spend over $500 each month for all my services but am looking at other options. We’re getting Live Oak fiber het on Sea Island so unless this issue get fixed I will be canceling my account. 

Official Employee


772 Messages

29 days ago


user_frclph I can understand the importance of reliable signals, especially when watching your favorite teams and sports. No worries, we are here to help. Is this happening with all devices in your home?


2 Messages

Yes, all my Xfinity boxes. I reset them  and that works for a few days and then the problem returns. I’ve also noticed this same issue on TVs in local bars etc. 

Official Employee


772 Messages

Gotcha, thank you for the details. I would love to help take a closer look at your service troubles. 

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.


 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message


Please let me know if you have any questions or run into any problems. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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