1 Message

Wed, Aug 4, 2021 2:08 AM

Brand new X1 box freeze up on sport channels

I’ve experienced X1 xfinity box freeze up for some time.  I called Comcast, they replaced with a new X1 box and the problem isn’t going away especially when watching sport channels .  Very frustrating, not sure what to do next.


Official Employee


178 Messages

1 m ago

Hello @user_a7e863, thank you for reaching out to us on our community forums! This is far from the experience we want you to have. Is this issue primarily occurring with boxes connected to the same coaxial outlet, or have you noticed if other boxes in your home are having this issue too?

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