Visitor
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1 Message
Box shuts off on its own
Just had a tech out this morning to replace a tv box. After he left the box proceeded to power itself off 3 times over the course of 3 hrs. Each time it could not be manually restarted and remained off until it rebooted itself after approx. 10 mins.
CCValerie
Official Employee
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974 Messages
3 years ago
Hi there, @user_b2589d, thank you for taking the time to reach out to us through our Xfinity Forums. I know how frustrated I would be to have equipment issues right after a technician visit. Please rest assure you have reached the right team for assistance. To further assist, please send us a direct message with your full name and service address.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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