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Tuesday, May 21st, 2024 12:27 PM

Box not working

The tv says remote not paired to tv , I have rebooted the box serval times and it does not work now the box does nothing 

Official Employee

 • 

1.2K Messages

24 days ago

 

user_afoqt5 hello, how are you? Are you able to confirm what type of Xfinity remote you have? It seems like the remote needs to be re-paired. This link will show remotes and give instructions on how to set them up. 

 

https://www.xfinity.com/support/remotes

 

 

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