Amadorc's profile

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Thu, Oct 22, 2020 6:00 PM

Box not working after update

Since last household update on 10/21 the cable box in bedroom is not projecting a picture. I can access the Xfinity Guide, Saved recordings, Apps. Once I click into a program from the guide, the following message appears -
"Sorry, we're having some trouble. A restart for all your TV Boxes can usually resolve many common issues. While the restart is in progress, you will not be able to watch TV and recordings may be interrupted. XRE- 10007."
I restarting numerous times which didn't resolve the issue.
The main X1 box is working fine.
Please advise.
Thank you



Official Employee


6.7K Messages

6 m ago

Hi Amadorc. I would like to offer tech support troubleshooting your Xfinity box issue and error you are experiencing. To get started, please send me a private message and include your full name sand service address so I can access your equipment. Click my name (ComcastJoeTru) to view my profile, then click the link that says "Send a message". There you can private message me. 

I am an Official Comcast Employee.
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