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user_833657
1st Topic

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1 Message

Friday, July 30th, 2021 2:17 AM

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Box keeps freezing

I have X1 system and within the last few days my tv in the living room (wireless) and bedroom (Ethernet) have been freezing every 5 min. I have tried rebooting the modem and the TV boxes and still have the issue. Note: I can watch Netflix or any streaming services and do not have the problem. It’s not my internet, it’s Comcast! How do I fix? Should I replace equipment which is all less than 2 years old?

Question

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Updated 

4 years ago

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XfinityEmilyB

Official Employee

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2.1K Messages

4 years ago

I appreciate you reaching out to our community forums to work on your cable issues, @user_833657! I love to relax at the end of the day and watch TV so I'd be upset if I was running into these issues. Rest assured, this is the perfect place to find help and we will make sure this is taken care of. Thank you for trying to reset the cable boxes and the modem. Have you checked to make sure the coax cable at the back of the modem is finger tight? Are there any splitters between the modem and the coax outlet? 

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user_7b03f0

Visitor

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1 Message

4 years ago

I have had the same problem with my box and it is getting very frustrating. Eventually it gets fixed but it is a pain. And yes my cables are all tight .I have changed nothing on this box. Is it time to take the box in

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XfinityAldrik

Official Employee

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2.2K Messages

Hello @user_7b03f0, thank you for reaching out to us on our Community forums. I personally enjoy winding down at the end of the day by catching up on favorite shows, this would drive me crazy! Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

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4 years ago

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