DMinamino's profile

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1 Message

Wed, Dec 30, 2020 7:00 PM

Box Constantly Not Connecting to Internet, RDK-03

The last couple of days we keep getting the message that the box is having trouble connecting to the internet. Rebooted several times, and have been having to do that the last couple days. Had a service appt and received a call just BEFORE 7am today saying a problem in the area was found and fixed, so did I want to cancel appt. Did they think I was up watching movies at 5a? I trusted them and sure enough, nothing was fixed! Wonder how long I’ll be waiting for another appt now?

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Official Employee

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2.7K Messages

5 m ago

Hello, @DMinamino! Welcome to the Xfinity Forums.

I can definitely see how it would be rather annoying having to deal with these re-connects every time you just want to relax and watch your favorite shows and movies! I would love to make sure we get a tech out there and even follow-through to make sure this gets fixed for you. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".

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