Regular Visitor
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13 Messages
Bought 300 hours of Cloud DVR space but Daily Update removes it
We have 3 TV boxes, premium DVR service and I recently purchased the extra 300 hours of cloud DVR. Before this, our DVR was 90% full. So I saw “Increase cloud DVR storage” (paraphrasing) at the bottom of my list of Recordings (Xfinity>Saved>Recordings). Instantly, our DVR went from 90% full to 45% full. Great! That’s what I wanted! However, the Daily Update ran later and when it was completed, my DVR was back to being 90% full again.
So, I went in the Xfinity app and purchased the 300 hours of Cloud DVR again. And it, again, instantly increased our DVR from 90% full down to 45% full. Then, sure enough, when the next Daily Update finished running, the space was back up to 90% full. I’ve repeated this 3 times now. Why is the extra space being added then removed again???
XfinityJeniece
Official Employee
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2.2K Messages
6 months ago
Hey there, @Schbond thanks for reaching out through Xfinity Forums regarding your DVR. I would be happy to take a look at your DVR storage to ensure you have the right storage on your account. Can you please send us a Direct Message with your full name and address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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