U

Visitor

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2 Messages

Wed, May 12, 2021 1:09 AM

Boot boot boot

I have to unplug and boot my dark several times a day. Xfinity support always runs me through the same script...

unplug, tighten connections and watch the reboot sequence.  I think they messed the wires up when they setup a neighbor  or the box is bad. Really tired of going through the same sequence over and over.

Responses

Visitor

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2 Messages

1 m ago

Dvr. Not dark. Spell check got me

Official Employee

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211 Messages

Hello, @, thank you for reaching out in our forum and giving me a chance to help with your constant equipment resets. I can definitely see how old and tiring that would get, and I would be feeling just as frustrated if I was in your shoes. I'd love a chance to help turn this around, and I can certainly help with getting to a fix for you. To make sure we're on the same page, can you please provide some background details on why you need to reboot your device? Are there any error messages or error codes present on your screen? 

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