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user_4e67a0
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16 Messages

Sunday, June 26th, 2022 4:58 PM

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Bluetooth

I have XiD-P boxes but can't connect to Bluetooth devices. It's my understanding I need Xi6 boxes in order to connect. One comcast agent agreed & sent me an email to initiate the upgrade, but the link did not work. Next agent said the problem was my TV and did not understand what XiD-P or Xi6 had to do with it.

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3 years ago

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XfinityDena

Official Employee

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3.4K Messages

3 years ago

When I connect my blue tooth devices I go though my TV and not my cable box. What devices are you trying to connect? 

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user_4e67a0

Visitor

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16 Messages

3 years ago

Agree. But when I hit Xfinity on the remote & then Device Settings>Audio, nothing about Bluetooth shows up. I think it's because my box is a model XiD-P and needs to be a Xi6.

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XfinityDena

Official Employee

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3.4K Messages

Did you want to retry to send the order or did you want to visit a local service center to do the swap since we would have to complete an order and then do another since there are so many boxes. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 years ago

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user_4e67a0

Visitor

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16 Messages

Happy to retry the order. Can you do it. I can't see how to do it on the Xfinity web site.

3 years ago

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CCLuis

Problem Solver

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493 Messages

Perfect! We would be more than happy to get that link sent to you. Do you have access to the Direct Message thread where we were working with you previously? If so, please send us a message on there so that we can move forward with this process. 

I no longer work for Comcast

3 years ago

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user_4e67a0

Visitor

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16 Messages

I can't find the Direct Message thread any longer.

3 years ago

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user_4e67a0

Visitor

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16 Messages

Found it, I' currently on.

3 years ago

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