Visitor
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10 Messages
Bluetooth unable to reconnect
For some time, I was able to connect my bluetooth headphones to my WIFI box that connects to my X1 box. The box recognizes previously connected devices and also find them, but won't connect or pair.
I have tried several times after restarting the individual box. But this is not helping. Please advise.
XfinityAnthonyT
Official Employee
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1K Messages
3 years ago
Hey there, sorry to hear you are having this connection issue. Can you see the headphones on there or will it not discover them at all?
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user_692517
Visitor
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10 Messages
3 years ago
They are discoverable, but when I select them with my remote, it spins and spins and then tells me that the bluetooth device could not connect and to check whether they are On. They are always on. I also made sure the headphones are not connected to any other device already.
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XfinityAnthonyT
Official Employee
•
1K Messages
3 years ago
Gotcha, what brand and model are the headphones? There may be another step you need. I can look it up once I get that info.
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