Bluetooth Feature

Throughout the pandemic I have had problems with the blue tooth signal from my X1 box. I turn on my system and my blue tooth earbuds give me a pairing announcement. They will not pair. I check the X1 box settings only to find that blue tooth is no longer an option in the settings menus. It is simply not there. I reboot the box and the blue tooth options reappear in the settings menu. I never know when this is going to happen or how frequently it will happen. Generally, as long as the box is use after I re-establish the presence of blue tooth in the menu, the blue tooth options remain available in the menu and the devices remained paired. Once I turn the box off for the day I don't know if it will be there the next time I turn it on. I have had the menus disappear on occasion with out the box ever being turned off, but usually not. I have had many lengthy conversations with Comcast technical service to no avail. One tech sent me a new box which began did the same thing. The only answer I can get is to restart (reboot) the X1 box. The reboot procedure is time consuming and annoying, especially on those days I have to do it several times. I have read on the internet that other comcast customers are having this same problem. Every time I make a call to Comcast and wade thru the inordinate automated answering system and get to a technician, they act like they never heard of the problem. I have absolutely no control over what appears in the settings menu, nor should I. To the best of my knowledge nothing else on the menu is dropping out. As an electrical engineer and computer programmer, I have my suspicions as where the menu is being corrupted, but there is nothing I can do on my end. I need Comcast to address this problem on their end rather than continuing to ignore me.