Bluetooth connection

I have to forget and reconnect earbuds every time I turn on tv. Very annoying. Is there a remedy for this.

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XfinityPaula

Official Employee

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1.4K Messages

5 months ago

Hello user_eqc6p5. Thanks so much for reaching out to us on our Xfinity Forums and for sharing the trouble you are having with your earbuds and their connection. I'm sure this is annoying to deal with each time you want to watch TV, so I would love to help figure out why it's making you take those steps to reconnect.

Are you using the Bluetooth connection on a X1 cable box or through the TV directly? What type of earbuds are you using?

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user_eqc6p5

6 Messages

X1 cable box. Have issue with multiple earbud types earfun. Mpow and others

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5 months ago

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XfinityJohnG

Official Employee

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1.6K Messages

Perfect, thank you very much for that information @user_eqc6p5. How long have you been running into that issue? Did those same devices connect before without having to reconnect every time?

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5 months ago

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user_eqc6p5

Bluetooth connection

XfinityPaula

user_eqc6p5

XfinityJohnG

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