uselesscable's profile
uselesscable
Expressive Exchange
Conversation Starter
1st Reply

Frequent Visitor

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15 Messages

Sat, May 2, 2020 9:00 AM

blue screen

blue screen over and over

what's up with this comcast junk equipment?

Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

Does your blue screen have writing or just blank?
jav6joev

Bronze Problem Solver

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2.1K Messages

1 y ago


@uselesscable wrote:

blue screen over and over

what's up with this comcast junk equipment?


What equipment are you referring to?  Describe your scenario.

Frequent Visitor

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15 Messages

1 y ago

First thing is does is go to a gray snow screen for 1 second, then back to the picture for another second, then there is a message, then off to solid blue. Have to turn the TV off and wait and turn it back on.

Of course since the past few days of going off many times, it has not today, so I cant try and remember what that message is.  Next time it does, I will try and write as much down as I can.

Frequent Visitor

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15 Messages

1 y ago

as promised, every issue with the box I will post.

You Tube was on the TV,  froze up saying loading, after a minute and unable to use the remote, it went off to a message, unable to use this app.

so back to regular TV for a while.

That happens several times a week too.

jav6joev

Bronze Problem Solver

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2.1K Messages

1 y ago


@uselesscable wrote:

as promised, every issue with the box I will post.

You Tube was on the TV,  froze up saying loading, after a minute and unable to use the remote, it went off to a message, unable to use this app.

so back to regular TV for a while.

That happens several times a week too.


Always with the YouTube app only or other apps, as well?

Frequent Visitor

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15 Messages

1 y ago

Can't use this APP on You Tube only

 

Blue screen on You Tube more but any regular TV show will do it.

Frequent Visitor

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15 Messages

1 y ago

has done it 5 times today and twice last evening. once went to the snow and stayed there. it does say "No program information is available"  Then goes blue. Have to shut the TV off wait a few minutes then turn it back on.

Frequent Visitor

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15 Messages

1 y ago

3 times yesterday and  just did it again, just have the weather channel on, not you tube and it still goes blue, says no programming in avainable. For the price I am paying, there better be a signal.

Can't get comcast to return any calls.

Rustyben

Expert

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24K Messages

1 y ago


@uselesscable wrote:

3 times yesterday and  just did it again, just have the weather channel on, not you tube and it still goes blue, says no programming in avainable. For the price I am paying, there better be a signal.

Can't get comcast to return any calls.


do you have more than one set top box? if so, do they both have the problem at the same time? while you have the problem does a smart device work normally with the Xfinity Stream TV app?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Frequent Visitor

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15 Messages

1 y ago

Hello,

 

    Only have one device and one TV hooked up. Don't have a smart phone or smart device, so just use the remote that came with the box.

Frequent Visitor

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15 Messages

1 y ago

8 more times so far today

 

Time to throw this junk out. 

 

Any real Comcast Agent reading this better contact me ASAP

Frequent Visitor

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15 Messages

1 y ago

Thanks, this box has been changed twice, back in December.

The store is still closed.

The 800 number is useless for talking to a real person. All you get is 10 minutes of the computer talking then finally telling you to go online and talk to someone, that  didn't help the other times.

Thanks for the help, will just try one more time to get someone live.

Stay safe.

jav6joev

Bronze Problem Solver

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2.1K Messages

1 y ago


@uselesscable wrote:

8 more times so far today

 

Time to throw this junk out. 

 

Any real Comcast Agent reading this better contact me ASAP


Maybe time to try swapping out TV Box and/or cable modem if not already done.  800-COMCAST or 800-XFINITY or go to a local Xfinity store.  Generally, no charge to swap out.

Rustyben

Expert

 • 

24K Messages

1 y ago


@uselesscable wrote:

8 more times so far today

 

Time to throw this junk out. 

 

Any real Comcast Agent reading this better contact me ASAP


is there an error message and error message number on the blue screen? 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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