@user_21ff71 Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I understand the cable box has a blinking blue light, are you getting a picture or any error messages? What troubleshooting steps have you tried, such as checking the connections and restarting the box? Or utilizing our amazing Xfinity App to troubleshoot the equipment? The more information you can provide, the better we will be able to assist you.
XfinityBillie
Official Employee
•
4.6K Messages
2 hours ago
@user_21ff71 Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I understand the cable box has a blinking blue light, are you getting a picture or any error messages? What troubleshooting steps have you tried, such as checking the connections and restarting the box? Or utilizing our amazing Xfinity App to troubleshoot the equipment? The more information you can provide, the better we will be able to assist you.
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