I appreciate you for clarifying that @user_1op3ll, has this issue recently started happening or is this a new box being connected to a new coaxial outlet that hasn’t been used before/recently?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Good to know! Have you checked if the coaxial connections are loose @user_1op3ll? We will want to make sure the Coaxial cable is connected to the “Cable In” and not “Cable Out” on the back of the box. Once this has been confirmed we will want to check if the coaxial connections are finger tight on the box and the wall plate the box is connected to. If there is a splitter anywhere on the line from the outlet to the box we will want to make sure all of the splitter’s connections are finger tight too.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAldrik
Official Employee
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1.7K Messages
6 months ago
Thank you for reaching out to us @user_1op3ll! Are you seeing an error message or code on your TV?
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EG
Expert
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107.1K Messages
6 months ago
@user_1op3ll If power-cycling / resetting the box doesn't fix it, the box is toast. Bad / corrupted firmware update. Get it swapped out for another.
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