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Tuesday, June 4th, 2024 7:11 PM

Blinking blue light on cable box

Screen is stuck on V1.14 Pace PXD01ANI (74371CU) Loader

There is no software to execute

Official Employee

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1.7K Messages

6 months ago

Thank you for reaching out to us @user_1op3ll! Are you seeing an error message or code on your TV?

4 Messages

Yes my box is still blinking blue and stuck on that screen

Official Employee

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1.7K Messages

I appreciate you for clarifying that @user_1op3ll, has this issue recently started happening or is this a new box being connected to a new coaxial outlet that hasn’t been used before/recently?

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4 Messages

Issue recently started old box

Official Employee

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1.7K Messages

Good to know! Have you checked if the coaxial connections are loose @user_1op3ll? We will want to make sure the Coaxial cable is connected to the “Cable In” and not “Cable Out” on the back of the box. Once this has been confirmed we will want to check if the coaxial connections are finger tight on the box and the wall plate the box is connected to. If there is a splitter anywhere on the line from the outlet to the box we will want to make sure all of the splitter’s connections are finger tight too.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 Messages

Everything is connected tightly and in the right place

Expert

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107.1K Messages

6 months ago

@user_1op3ll  If power-cycling / resetting the box doesn't fix it, the box is toast. Bad / corrupted firmware update. Get it swapped out for another.

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