Visitor
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1 Message
Blinking blue light on cable box
I've tried a system refresh, the xfinity assistant restarting it (can't connect to it), unplugging, checking cables, moving the box to another room - nothing is working. When I plug it in it will blink for a minute or two, I will get the welcome screen and then the blue light stops blinking and no light is visible. Help!
CCMartin
Gold Problem Solver
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2.9K Messages
2 years ago
Hey there, @user_95ee77
It looks like you may be experiencing a signal issue. Can you please send us a private message with your full name and full service address? We will take a look into your account.
To send the requested information:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support"
there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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dave7927
New Poster
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2 Messages
2 years ago
I will try the same thing shortly
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user_52a4ae
Visitor
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1 Message
2 years ago
This same thing is happening to me and I have tried all of the troubleshooting efforts to no avail. I was on Xfinity chat who sent signals, diagnostics, etc. He guaranteed it would be fixed within 60 minutes of him doing this. Still won't work. I am BEYOND frustrated.
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user_cf60ad
Visitor
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2 Messages
2 years ago
I’m experiencing the same issue. Does anyone know of a resolution. I’m on the verge of taking this box to a Xfinity store and exchanging it for a new one.
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user_cf60ad
Visitor
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2 Messages
2 years ago
Also on a separate box I’m having an issue viewing ESPN. The picture is extremely pixelated and choppy totally unwatchable. I’m only having this issue with this one box and only ESPN HD channel..
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user_32d580
Visitor
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2 Messages
2 years ago
This is happening to me too and I dont see anyone in here saying they were able to get it fixed. I think it is the box. I need a new box. My box is really old. Why would it be the signal, they work every where else in the house.??
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