U

Visitor

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1 Message

Thu, Apr 22, 2021 8:43 AM

Black splotchy video issues

The last two nights after midnight, I’ve had horrible video issues. I can best describe it as black splotches all over and static. When it happened last night it was during a “maintenance” outage window and I couldn’t change the channel or do any functions, so I didn’t think much about it and went to bed. Video quality was fine all day today. However, once again tonight the poor video is back. It’s happening on all channels, DVR shows, and Netflix, so basically anything I do through the box. TV is fine as video on Apple TV looks just fine. I’ve checked all cables, restarted the box, and did a system refresh. Issue still persists. Help! 

Responses

ComcastAbbie

Official Employee

 • 

253 Messages

13 d ago

@user_586d6a Hello and thank you for taking the time to reach out. I am sorry to hear you are having issues with your picture quality after midnight. I know how important working services are, and I'd like to look further into this. Can you please reach out through private message (by clicking on the chat icon on the top right of the page) with your first and last name, name on the account if different, and service address?

I am an Official Comcast Employee.
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