Billing issues

I moved from one address to another I took all the equipment with me but the house I moved to need a technician to come out I didn’t have service from the ending of February to the middle of June and I was still being billed and I called multiple times to get the billed resolved I I get is that it has to go to escalation and some one will call me back all I’m pay is double the amount I’m supposed to be paying with payment plans and my bill is still getting high instead of lowering my bills with all the offers they keep giving me I’m about to just leave them alone.