New Poster
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2 Messages
basketball x1 prompt
Each year during basketball season, I get on-screen messages asking if I want to switch channels to some basketball related show. I don't watch any basketball, never have, and no other sport brings up these kind of messages. How do I make the basketball messages stop?
XfinityMarcos
Official Employee
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2.4K Messages
7 months ago
Hello BanditMIS, thank you for taking some time out of your day and sharing it with me here on our Forum. I'd like to get on the same page and make sure we take the right approach on this message you receive. Are you able to share a picture of the message? Do you see this message on multiple channels or TVs?
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