Regular Visitor
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5 Messages
Bally sports channel constant intermittent freezing along with color bars.
For the past month, while watching Atlanta Braves games on Bally Sport channel we continue to have intermittent freezing along with color bars. Initially we thought it was just a temporary glitch but here we are a month later and every time we watch the Braves games we have this freezing problem. NOTE, We are not having this problem on any of the other channels in our line up.
It appears that numerous other people throughout the Xfinity coverage area with Bally sports channel are experiencing this very same problem. This seems to be a transmission issue and not in our equipment or connections.
Please fix this problem. Very frustrating. Thank you.
TorxDurley
Visitor
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5 Messages
3 years ago
I've also noticed this intermittent problem that happens simultaneously on Bally Sports South and Bally Sports SE. It's very aggravating and I've noticed that it does the same thing on the Xfinity X1 streaming app. But no problems with the Bally Sports App. So I end up streaming the programs like the Braves, Reds and Cardinals which shouldn't be blacked out where I live. I have to be careful about streaming because I can't afford to upgrade past the 1TB package. I've been a Comcast customer for 30 years or more and this problem has just started around mid to late June. Even the commercials fade out to the rainbow bars. Sometimes both Bally's channels go away for hours, well past the game and post game shows. I've adjusted my TV's picture settings and customer service just wants me to reboot my cable boxes and my newest model X1 supplied modem to no avail. I've tried another non smart TV and have the same problem.
Comcast, please fix this issue! My friends with other providers don't have this problem.
Without the Bally Sports App, and a Chromecast device, most people without a Smart TV have to jump through hoops.
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CCElizabeth
Problem Solver
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908 Messages
3 years ago
Hello @clay1ng and thank you for bringing this issue to our attention. You are in the right place for help. I will be happy to dig in to troubleshoot this channel issue with you.
Please send a private message with your first and last name, as well as complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.
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