Bad quality feed watching espn

I am trying to watch ESPN and the feed is unwatchable. There’s an extremely choppy and picture and the audio cuts in and out. It’s happens all the time on a variety of channels but tonight it’s really bad. Why am I paying for a channel that doesn’t work?

Responses

CCAmir

Gold Problem Solver

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7.2K Messages

3 years ago

Hi user_a9ab2c, thank you for reaching out to us here with this concern. We are more than happy to assist you with getting this issue resolved, to better understand what your problem can you tell me if you're watching ESPN on your Xfinity app or are you online?

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user_a9ab2c

Visitor

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4 Messages

@XfinityAmir I was actually watching on TV. There are a few channels where it happens occasionally (TNT, USA, TBS - to name a few) but this past week ESPN was completely unwatchable. I have called before and have been told it has to do with the 'live feed' but it still happens during the commercials (which are not live) and plenty of other stations present live broadcasts without these issues. This is a station that is an extra expense so it seems like it should work. I took a video but don't know how to upload it

3 years ago

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CCAlisha

Problem Solver

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571 Messages

@user_a9ab2c I am so sorry you are having troubles. I would like to take a closer look into this. Please send us a direct message with your full name and address to get started.

To send a Direct Message:

Ensure you are logged in

Click the "Direct Messaging" icon or https://comca.st/3qsnG4b

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

(Credit to @BruceW)

I no longer work for Comcast.

3 years ago

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user_f5ba78

Visitor

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1 Message

3 years ago

Similar situations. Xfinity"tried" to fix a couple of weeks ago, but still doing it. ESPN is the only channel on TV that does it

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XfinityAlyssaA

Official Employee

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1.8K Messages

Good morning @user_f5ba78, I'm sorry to hear that you are also experiencing issues with your ESPN channel. Are you experiencing this issue while trying to watch ESPN on your TV or while trying to stream on a tablet or mobile device? Are you receiving any error codes as well?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

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user_0e56ee

Visitor

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1 Message

3 years ago

Same here ESPN is unwatchable. Super choppy.

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user_a9ab2c

Visitor

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4 Messages

@user_0e56ee I figured out that if I watch it on the app (the one that's included on the Xfinity platform - so still my TV) it works fine. I have the choppiness issues with other nonsports channels (USA, TNT) but I hardly ever watch them so it doesn't bother me so much. Hope that helps!

3 years ago

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CCDaniel

Problem Solver

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606 Messages

@user_0e56ee

I'm sorry to hear that you having issues with ESPN while trying to enjoy what is airing. Have you checked and verified that all your connection are finger tight? Is this happening on other channels? if you have multiple TV does this happen on all TVs?

I no longer work for Comcast.

3 years ago

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user_98a655

Visitor

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4 Messages

3 years ago

Just stumbled on this post when I was researching the same issue that I've been having for at least the last week.

So far, it seems that it only happens to ESPN, but I don't regularly watch any other channels so I can't be certain. However, if I leave ESPN on and just watch for a minute, the feed will stutter for a half second a half a dozen times. It really makes the channel unwatchable. The stuttering happens on both the live feed and during most commercials. Occasionally there is a commercial where there won't be a stutter/hiccup, but it does frequently happen during most commercials. At first I thought it was an issue with a new TV we just bought, but this same issue persists across each of the three televisions we have. On our primary TV we have an XG1v4 box, and then on the two other TVs we have the smaller HD boxes. All of the TVs experience the same issue when watching ESPN. I've run the signal strength check on each of the boxes and each returns a result of "good" signal strength. I've tried disconnecting and then reconnecting the coaxial cable on each of the boxes with no luck. I've performed two separate system refreshes and still no improvement. I also tried watching ESPN via the Xfinity web interface (https://www.xfinity.com/stream/) thinking that maybe it had something to do with the signal coming into our house, but then noticed when I was watching via the web interface, the stutter/hiccup would occur at the exact same moment as it happens on the live TV feed, leading me to believe it's some backend issue between ESPN/Xfinity. For example, yesterday I was watching a basketball game on ESPN on the TV via the cable box and then also had the same game open on the web interface. The web interface feed was around 15 seconds or so behind live TV. When I noticed the stutter on the TV feed, I looked down at my laptop and when the web interface caught up to the point where I saw the stutter on the TV live feed, the web interface stream would also stutter at the same spot. At this point I'm out of ideas, but ESPN is unwatchable.

One other thing I'd note in case someone else is looking into this issue is that when watching via the Xfinity Stream app, the feed is perfect, or at least it was for the 5 or so minutes I watched earlier today. ESPN constantly stutters on live TV and on the web interface, but not in the Xfinity Stream app. Hopefully this gets resolved soon since ESPN is a primary channel for us. If there is any other info you think would be helpful, please let me know and I'll provide it as soon as I can. I can also record my screen and share the video if it would be helpful in understanding the problem.

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CCJoseph

Problem Solver

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729 Messages

I am so sorry that you are having this concern with your channels! I do want to let you know that this thread is a bit old. Rather than responding here, if you make a new one we can make sure to address it and we can make sure the maximum number of people see it. Are you able to make a new post @user_98a655?

I no longer work for Comcast.

3 years ago

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user_98a655

Visitor

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4 Messages

@XfinityJosephB

Certainly. I'll repost as a new thread. Thank you for the suggestion.

3 years ago

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CCJoseph

Problem Solver

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729 Messages

My pleasure! I just want to make sure your post doesn't get lost, and if anyone else is dealing with this, we want to make sure that everyone can see the answer. We will be right here to answer that for you though!

I no longer work for Comcast.

3 years ago

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CCJoseph

Problem Solver

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729 Messages

I am truly sorry you are having this issue! To rule some things out, have you made sure that all your cords are finger tight, and have you tried resetting your box to see if that helps? If you did all that and nothing has helped, you can also send me a DM as well by following these directions:

To send a direct message you may need to:

Click "Sign In"

Click the "direct message" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I no longer work for Comcast.

3 years ago

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user_98a655

Visitor

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4 Messages

3 years ago

Thanks for the response and I'll send you a direct message momentarily, but in case others come across this thread looking for help, I will say that we've tried resetting all the boxes followed by system refreshes. One of our three TVs was recently upgraded, so as part of that we necessarily had to disconnect the cable box, but those wires were reconnected and are fairly tight. The other two boxes haven't been touched in ages, but they are also displaying the same "stutter" issue on ESPN. All three boxes return a "good" signal result when running the signal strength check.

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user_281248

Visitor

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1 Message

3 years ago

I am experiencing this same issue. ESPN feed keeps skipping and is super blurry/pixelated. It’s really unwatchable. I tried to load the xfinity stream app on my tv but it isn’t available and I get an error when I try to AirPlay from my phone. Is there a fix for this issue?

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XfinityEmilyB

Official Employee

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2K Messages

Welcome to our community forum, @user_281248! I love to watch TV to relax at the end of the day so I'd be upset if I was having issues. We'll stick with you here until we get to the bottom of this. What troubleshooting have you tried so far? Is ESPN the only channel being affected?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

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user_67eab9

Visitor

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1 Message

3 years ago

I have the same issue. My husband loves to watch the Red Socks and the feed is horrible. Only NESN. I have asked before, and they said they would get back to me. They have not

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XfinityRay

Official Employee

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2.7K Messages

Thanks for reaching out about the Red Socks games not coming through clearly, @user_67eab9. This thread is a bit old and will be closed. Can you please post a new thread so we can further assist you? Please include any troubleshooting that you have tried as well. We appreciate your understanding.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

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X1

user_a9ab2c

Bad quality feed watching espn

CCAmir

user_a9ab2c

CCAlisha

user_f5ba78

XfinityAlyssaA

user_0e56ee

user_a9ab2c

CCDaniel

user_98a655

CCJoseph

user_98a655

CCJoseph

CCJoseph

user_98a655

user_281248

XfinityEmilyB

user_67eab9

XfinityRay

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