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user_2b38ab
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3 Messages

Wednesday, September 6th, 2023 11:17 PM

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Background darkness

The Background darkness setting doesn’t do anything for me. 1 is just as dark as 11. 
I have an LG 4K

Question

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Updated 

11 months ago

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XfinityGabby

Official Employee

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1.5K Messages

1 year ago

Hello, @user_2b38ab. We appreciate you taking the time to reach out to our team on Forums. Once you select the background darkness level do you press 'OK'? (this choice should return you to the General screen). 

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user_2b38ab

Visitor

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3 Messages

@XfinityGabby​ 

Hi Gabby, yes I press OK and it goes back to General and it shows Background darkness level 1 and under Info or any other overlay the image is very dark. And btw it’s the same on my other tv which is a Sharp and not 4 K.  So the Background darkness feature just doesn’t work and you (your tech people) have to fix it 

1 year ago

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XfinityRyanE

Official Employee

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1.1K Messages

1 year ago

Thanks for the additional details on this. We will be glad to take a closer look at your account and let our teams know what you are experiencing. To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

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