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user_25b011
1st Topic
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1st Like

Visitor

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5 Messages

Thursday, April 13th, 2023 4:36 PM

Closed

Auto-tuning to channel on startup help

Everytime I power on my cable box it auto tunes to channel 806 instead of staying on the last channel watched. I've had this box for 4 years and it never did this. I cannot find the setting to switch it back. Comcast's answer to me was instructions on how to change the default guide view. This isn't a guide issue, so you can imagine my frustration. Can anyone help me, please? Thank you.

Question

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Updated 

2 years ago

985

2

CCValerie

Official Employee

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974 Messages

2 years ago

Hi there, @user_25b011, thank you for coming to our Xfinity Forums Community for assistance. I can understand how frustrating it would be to have one particular channel appear every time you turn on your TV. Is this a channel that you watch regularly or has been a favorite before?

6

0

user_25b011

Visitor

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5 Messages

@XfinityValerie​ Hi - the channel is not marked as a favorite for us, but is watched often in our house. It's our local (philadelphia area) ABC Channel.

2 years ago

0

CCValerie

Official Employee

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974 Messages

@user_25b011, thank you for confirming, this is certainly an interesting situation. Have you attempted any troubleshooting steps on your end? Restarting your TV box, or rebooting by disconnecting the power cord and reconnecting? 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_25b011

Visitor

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5 Messages

@XfinityValerie​ yes. Very strange. I've exhausted everything at this point. 

2 years ago

0

XfinityBenjaminM

Official Employee

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2K Messages

Can you please send us a Private Message with your full name and address so that we can look into this further? Here are some instructions on how to send us a PM in case you need them:

 

Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

We look forward to hearing from you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Tek

Problem Solver

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919 Messages

This is fairly widespread at the moment. Multiple reports here and other cable communities.

Seems like a glitch in the latest software 

2 years ago

user_5a91ee

Visitor

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2 Messages

2 years ago

I have had this issue for about a week.

I found a suggestion on the Roku community to delete the channel.

My channel was on my favorites list. I removed it and the last channel watched was there at startup.

I tested on other channels, and it still worked.

I added the channel back to my favorites and the last channel watched was still there.

I waited overnight to make sure it worked when I turned on the tv and the last channel watched was there.

3

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