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Sunday, August 20th, 2023 6:02 AM

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Autoplay next episode no longer works for shows also on Max & Tubi

This started when OnDemand started offering Max (HBO Max at the time) as an alternative "Watch option". But it has now gotten worse with Tubi. Now, in many of my OnDemand shows, there are TWO(2) entries for the same single episode -- one for OnDemand from the network channel or Max, and one for Tubi!
Normally I wouldn't care if I had to double the amount of pressing the arrow buttons (down, up), but I like to keep episodes running in the background and very much liked the autoplay feature as it kept the episodes flowing (and also whatever I'm doing consequently) and I could follow the show without having the need to stop what I'm doing just to get to the next episode. It can be quite jarring that I go from a show/episode sounding one way (e.g. drama), then the TV gets stuck to the audio of a cooking show or something for the more than 10 seconds to normally get to play the next episode until I stop what I'm doing and have to manually change/select it.
I'm under the belief that because there is another episode entry "following" the episode, but it is a Tubi entry option and/or the same episode, it keeps the autoplay from going to the next episode. I've noticed this sometimes happened before on shows/seasons when the next episode was missing but the rest of the season's episodes were present; it still stopped the autoplay. Because of this, why can't the Tubi entry go in like Max does as one of the selections in the "Watch options"? Why does it have to have a whole entry for itself?
There are some instances where I select the non-streaming option and is able to autoplay a couple of episodes -- it seems 3 autoplay episodes on 1-hour shows seem to be the limit for everyone.

Primarily this happens when I'm watching Mysteries at the Museum on the Travel Channel. Has anyone else experienced this? Please post some more shows that this happens on.

Official Employee

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1.7K Messages

2 years ago

Hi, @momc2000 are you able to confirm how you are viewing Tubi and Max? Are you using the Xfinity Stream app or a cable box? If you are using a cable box do you have an Xfinity Flex box? Knowing this can help us find an answer. This may be related to settings. 

2 Messages

@XfinityJosephA​ I am not viewing the shows/episodes on Tubi and Max (I actually do not have a Tubi or Max account); they are just options for the episode to be viewed on them.
I am using the Xfinity cable box.
It is not an Xfinity Flex box, but the X1 HD DVR box. Hopefully this can help...

My apologies for such a delayed response. I did not receive a notification that there was a reply on the thread and it has been a very crazy busy month for me which caused this inquiry to slip my mind. I hope it is still alright to inquire from you and I hope you are still willing to assist/help...

(edited)

Official Employee

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1.6K Messages

Welcome back, @momc2000! We can absolutely still help you right here, no worries about the delay (I can understand having a busy month!) Thanks for clarifying which TV Box you're utilizing, that does help. Let's start at the beginning, just in case. May I ask you to ensure that the Next Episode Suggestions feature is turned on? If it is, great! May I also ask what other troubleshooting you've attempted so far (i.e. manually power cycling the TV Box, sending a refresh signal from the Xfinity App, etc.)? This should help us get an even bigger picture, and we're always happy to help however we can!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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