Audio/Video gets out of sync

I have the X1 box and an issue has developed with it in the past month. The audio/video gets out of sync enough that it makes watching TV painful! It does it on all channels and only on this box. Others boxes are fine. I can restart the box and it is fine until the next evening. Don't mind restarting it but it may be about to go out.

I am over an hour away from the nearest Comcast office and I am wondering do they mail replacement boxes out?

Thanks for any help-!

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XfinityDilary

Official Employee

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3.6K Messages

1 day ago

glennbob. Thanks for posting on our community forums. We can help with your TV box request. Before we consider sending a new box, what kind of audio connection do you have? Have you tried swapping HDMI cables to see if that helps with the issue?

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user_gb456734

Contributor

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319 Messages

5 hours ago

I appreciate you responding to my post! I waited to be sure that the problem was gone and it is. I saw a post on here about my issue and it suggested changing audio to stereo. I did that and the problem has not come back. Not for sure the setting change fixed it but I just might change it back just to see. I also know that Comcast has been doing some maintenance every night for the past week so maybe it is something they did.

Just for giggles and grins I may change the setting back and see if the issue returns! I will let you know.

Thanks again!

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user_gb456734

Audio/Video gets out of sync

XfinityDilary

user_gb456734

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