Visitor
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1 Message
Audio video issues
I have had Comcast for over 30 years. My service in the Philadelphia area was great. I moved to south Florida 10 years ago and service has been faulty. I assume many of the issues were related to service in a condominium. I have recently moved to a home in western Delray Beach and I had hopes that all would resolve. No. I experience constant pixelation in the video and disruption in audio. I do not understand as it is a new development. I cannot handle any further fruitless discussions with AI or contracted customer service. If this can’t resolve I will leave Comcast after 30 years.
XfinityQuemekia
Official Employee
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978 Messages
5 hours ago
Thanks for taking being a part of our Xfinity Community Forum @user_yl40v5. Thirty years is an incredible milestone! It’s disheartening to hear that your move, hasn't provided the fresh start for your service that you expected.
To get this moving in the right direction without the runaround, I’d like to dig into a few specifics:
Are you using the same cable equipment from your previous location?
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