Thank you for reaching out and creating a new post. I hope your day is going well so far. While you're running into trouble with your cable box, remember you still have access to all the content you love on the Xfinity Stream App. The entire channel lineup will be available at home if you're signed into the excellent home network.
That said, I see your X1 equipment is giving you some trouble. Can I get more details about any troubleshooting you've done so far? Have you tried resetting the box manually or using the Xfinity App? Do you also use a soundbar or sound system along with your TV?
Awesome, I am very glad to hear that. If you run into any issues at all make sure to reach out to us here.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityVianney
Official Employee
•
1.7K Messages
2 months ago
Thank you for reaching out and creating a new post. I hope your day is going well so far. While you're running into trouble with your cable box, remember you still have access to all the content you love on the Xfinity Stream App. The entire channel lineup will be available at home if you're signed into the excellent home network.
That said, I see your X1 equipment is giving you some trouble. Can I get more details about any troubleshooting you've done so far? Have you tried resetting the box manually or using the Xfinity App? Do you also use a soundbar or sound system along with your TV?
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