jimc88's profile

Regular Visitor

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4 Messages

Wed, Dec 23, 2020 7:00 AM

AUDIO LEVEL

The audio level changed after a system refresh, It requires a level about 15 points highter than before, from 15 to 30. Also using a different remote to set the sleep feature on a Sony TV, the setting beeps are normal (loud at 30) but TV audio  remains unchanged. Device settings at stero. Want to use one remote for TV. How to reset? audio level at previous levels?

Responses

Rustyben

Expert

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24K Messages

6 m ago


@jimc88 wrote:

The audio level changed after a system refresh, It requires a level about 15 points highter than before, from 15 to 30. Also using a different remote to set the sleep feature on a Sony TV, the setting beeps are normal (loud at 30) but TV audio  remains unchanged. Device settings at stero. Want to use one remote for TV. How to reset? audio level at previous levels?


there are no audio adjustments since it is delivered digitally (not analog). Is the set top box connected directly to the TV? are you using the TV's speakers?

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Regular Visitor

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4 Messages

6 m ago

Yes and yes. I use a Sony remote only to set the sleep feature on the Sony TV instead of the Xfinity remote. Using the Sony remote the bleeps to set the timer are normal but very loud at 30 audio level. Is pairing of remotes a possible fix?

Rustyben

Expert

 • 

24K Messages

6 m ago


@jimc88 wrote:

Yes and yes. I use a Sony remote only to set the sleep feature on the Sony TV instead of the Xfinity remote. Using the Sony remote the bleeps to set the timer are normal but very loud at 30 audio level. Is pairing of remotes a possible fix?


volume is unaffected by which remote sends commands. the RF pairing is available only for the Xfinity remote and the x1 set top box (enables voice commands).

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
ComcastRob

Official Employee

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271 Messages

5 m ago

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. @jimc88

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Visitor

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2 Messages

17 d ago

I had the same low volume issue occur suddenly on my X1 box after 1 year of no issues. 

Go to settings/device settings/audio.  Change HDMI output to from Auto-Detect to Expert Mode. That solved the issue for me. 

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