Visitor
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2 Messages
Audio issues
Intermittent audio issues. Sounds gets garbled but if I change the channel, the other channel audio is fine and when I return the problem channel, the sound is fine. I have noticed this often on ESPN and NBC Sports Boston but it happens on other channels too. Sometimes the sound drops off altogether.
XfinityJohnG
Official Employee
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1.1K Messages
3 months ago
Thank you very much for reaching out to us here @user_jd8614. I know how frustrating any audio issues can be, and there are a few things that may be causing those problems. The issue can be from the HDMI cord that is connecting the cable box to your TV, or from the box itself. There can also be network issues that cause audio problems too. You can troubleshoot and reset the box from the Xfinity app to see if that solves your issue. If that does not clear that up send us a direct message with the full name and complete address for your service and we can look further into that for you.
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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BIslander
Problem Solver
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359 Messages
3 months ago
What Xfinity box do you have and what is the audio output setting?
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