1 Message
Audio in/out for weeks now
As many sound cuts in/out on all channels every tv every cable box. Have done everything everyone else has. Each time I contact Comcast I get told the same thing over and over again. [Edited: "Inflammatory"]. It’s ridiculous as I spend almost $300 per month for [Edited: "Inflammatory"] service. Ad many gave said it’s too much of a hassle to change email to another service as my Comcast email is listed with so many companies I do business with.
To say it’s annoying is an understatement. You think where do baby gave the same issues that Comcast would finally have a remedy. BTW their chat is [Edited: "Inflammatory"]
XfinityThomasA
Official Employee
•
1.8K Messages
1 year ago
Thank you for your feedback, @user_d8p2na. I never like to learn a customer is unable to enjoy their shows because of having audio issues that cut in and out. I want to do everything I can to help while making things as simple and easy as possible. Thank you for trying the troubleshooting steps, let's take a closer look. We will get to the bottom of this! Please send a direct chat message with your full name and complete service address to “Xfinity Support”? To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
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• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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