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teddybear75
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Wednesday, November 8th, 2023 2:47 AM

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Audio Description won't turn off on Fox Network

Yesterday our TV suddenly started Audio Description on FOX only, We have tried all the troubleshooting and even reset box twice, but Audio Narration is still on, but seems to only be on Fox.

Audio Description shows being turned off, but still hearing it. Very annoying. 

Is this a known problem?

Question

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Updated 

1 year ago

1.3K

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user_dee3e2

Visitor

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2 Messages

1 year ago

Same issue here for a week xfinity did the usual bs that didn't fix it glad to know it is not me

0

0

Kastockton

2 Messages

1 year ago

This is really annoying.  Comcast please fix this.  We've turned off all the audio description options.  Tv and comcast.  
FFS fix this!!!  

2

Kastockton

2 Messages

And I lost the option to skip commercials on fox recordings.  

1 year ago

0

user_tbjhas

2 Messages

I agree!! Completely annoying! I don’t even want to watch the shows anymore!!

1 year ago

0

user_tbjhas

2 Messages

1 year ago

Same issue! Driving me crazy!!!

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0

user_dee3e2

Visitor

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2 Messages

1 year ago

Was told there is a ticket open for the issuenin all of IL

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user_i2dhwi

1 Message

1 year ago

Wow...I was frustrated before, but now to know there are several users with the same problem and absolutely no support from either entities is even more infuriating. I am definitely leaving xfinity for this and other concerns. I hope this clears up for all of us soon! 

1

0

XfinityShawn

Official Employee

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1.4K Messages

@user_i2dhwi My team can help you with your audio issues if you're still needing assistance. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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