1 Message

Tue, Jul 27, 2021 2:43 AM

Audio delay

My picture and my audio is not in Sync. How do I fix this


Official Employee


75 Messages

2 m ago

Hi @user_9c6311, and thanks for using the Xfinity Forum to get assistance with the video and audio sync issues you're currently having. I know how annoying that can be and would like to help troubleshoot to see if we can get this fixed, or if we'd need to get a tech out to check the premise for any signal or noise issues on the line.


Before we jump directly into a peer to peer chat, I wanted to ask if you have tried to do a System Restart or Restart on your cable box? You can do this by pressing the small "A" button next to the directional keypad on your remote. 


What model(s) box are you using? Is this affecting all of your boxes or just one? 

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