Visitor
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1 Message
Audio and video out of sync
After watching DVR, Netflix, YouTube audio and video go out of sync. I have worked with Comcast customer service and they recommended replacing cable box. Cable box replaced and issue still happening. Only way to fix issue is to reboot the box. This is happening multiple times a day
XfinityAlyssaA
Official Employee
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2.2K Messages
20 days ago
Good evening @user_5xya9k, and thank you for reaching out on our Forums, we appreciate it. I'm sorry to hear that you have been experiencing issues with your audio and video being out of sync. To confirm, are you experiencing issues with any of your other services? Do you experience this issue when you are streaming live or just DVR recordings?
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