audio and lips not in sync

click on xfinty on remote

click on settings

go to device settings

go to audio

go to HDMI Audio Output select expert mode -the best available dolby sound will be passed through to your audio system. not compatible with voice guidance and some audio systems.

some people on forum have complained that selecting stereo doesnt give them the dolby audio that they want

so dont select stereo select expert mode

Responses

U

user_898322

Visitor

•

1 Message

2 years ago

If the expert mode pass-though hasn't solved the synching problem (like it didn't for me) synch audio and vidio through your TV. There is probably an Audio option in your settings menu. That Audio menu probably has a synch option. That's the only way I could fix my issue.

0

Alamo_Bob

Contributor

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196 Messages

2 years ago

How do you fix the lip sync problem when it's intermittent? I've been getting it more lately but it's random.

If I change the delay to fix one show or channel, the delay will be wrong later on a different show or channel.

1

0

XfinityArmand

Official Employee

•

1.8K Messages

Hello there @Alamo_Bob! Thanks so much for taking the time to reach out to Xfinity Support with Digital Care. We are so glad to hear from you and want to assist in any way that we can to make sure that you are having the best experience with your service. Please feel free to shoot us a private message with your full name and service address so that we can take a look at what is going on and get it taken care of for you.

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2 years ago

0

MNtundraRET

Gold Problem Solver

•

5.9K Messages

2 years ago

Lip sync can be caused for many reasons. Might be program, station signal sent to Comcast system, whether SD, or HD.

Using the television's setting may be needed on an individual basis.

0

X1

user_a82142

audio and lips not in sync

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