At what point is enough, enough??
About 5 weeks ago I swapped out my old DVR box for this spankin new X1 box. It never work. Scheduled an appointment for a tech. They came out 2 days later swapped the box, did some other things and it worked for 20 minutes. Tried to get the Tech rerouted back and was told nope, needed to schedule another appointment. Which I did but the next available was 3 days later. Tech came out swapped the box and worked.. most of the time. Roughly 1 day a week I would get error codes and have to do a box restart. Last week I spent much of the weekend from Thursday to Sunday on the phone with Techs reflashing, changing, tweeking, whatever it is you guys do. It would work anywhere from a few hours to a couple days. Sunday it "fixed" and lasted until Thursday.. woohoo 4 days of no error codes a new record. Yesterday.. error codes so I call. Tech on the phone says a tech needs come to my house. Okay fine. Hows tomorrow, Saturday 11/14 between 1-3pm? I say that will work fine. An hour later I get a text "confirming" my appointment for..... Sunday, 11/15 from 3-5pm. I call to say a mistake was made on their end I was told the appointment was Saturday 1-3pm. Was told best they can do is reschedule but now earliest available is Sunday 5-7pm. It was working this morning but now errors are occuring. Just did a system refresh..
Over the last several days, weeks I've had the following error codes: XRE-03121, 03062, 00021, 03097....
I've been a customer for 20years and what I pay per month is absurd to have to deal with this.
Update, my system refresh a few minutes ago seemed to last well, 2 minutes and now error codes.