Visitor

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2 Messages

Sunday, February 8th, 2026 11:04 PM

Artifact extra time on recordings

I have set up sports program series recordings adding extra time. I have canceled some of these yet when I set a new recording for canceled series the recording includes extra time even though I set it up with no extra time. I cannot remove this extra time and sometimes it affects the ability to record other shows. 

Currently I set Olympic recordings and time is added even though I do not request it. Just one example. Extremely frustrating. 

thanks. 

Oldest First
Selected Oldest First

Official Employee

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2K Messages

8 hours ago

 

user_phto60 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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