Regular Visitor
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8 Messages
Arrow Keys on X1 Remote are User Unfriendly
The voice function is great and I use it as much as possible, but sometimes you need to use the "arrow" buttons which require you to press with a tremendous amount of force to make them work. Is there any way Comcast can work on replacing this remote with a more "physical" user friendly one? Any extensive use of the arrow buttons can cause physical pain. The remote seems to be very solidly built, but there's no need for a remote that seems to be better suited for use as a blunt instrument. Is there a different remote I can order? Thank you.
EG
Expert
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110.1K Messages
3 years ago
Concern moved here to the proper help section for assistance.
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mike_Z
Contributor
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54 Messages
3 years ago
I am experiencing the same thing with the XR15 remote. You can tell this remote by the fact that it is missing the 'Replay' key next to the 'Mute' key. Voice activation does not know what replay means (it used to mean rewind 15 seconds) and offers you a show to watch. I was promised XR11 remotes with do not have the keys which cause your thumb knuckles to hurt but they have no clue when they send boxes and remotes from the warehouse. You never know which box you will get even if the one they send will not work with your surround receiver.
You can try voice activation and say 'rewind 15 seconds' etc and that may work for you. Many things take 2 button presses where they used to take 1 press on the non-X1 boxes. Examples are type a 4 digit channel number and it would immediately change the channel when you hit the last number. Now you must hit 'OK' for everything. That's the hardest button to press. Last channel now requires the left arrow next the Voice Act and OK to jump back. The number button on the X1 XR 15 work quite well. It's too bad they did not use the same buttons/switches for all the keys.
Aren't monopolies fun!
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mike_Z
Contributor
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54 Messages
3 years ago
I was going to suggest making a complaint under the Americans with Disabilities Ace (ADA), These XR15 remotes they are sticking everyone with can cause and aggravate arthritis. The sad part is that their warehouse has no inventory labeling evidently as they send different equipment than the reps supposedly ordered for you. Any other retailer would have inventory labeled and barcoded and the picker would have a order sheet to check the correct product is picked for shipping.
PS. I called the Accessibility team and they are supposedly sending out the XR11 remote that should be much easier to press than the model XR15 we both received. I will let you know if I received the correct remote.
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