Visitor
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1 Message
Arris XG1v4
How can I find out if a store has the Arris XG1v4 in stock before driving there? The closest store to me is an hour away, and has no phone number to call to confirm stock. I have had 3 wrong cable boxes sent to my house now. CSR told me I need to go to the store, but from what I have read here stores do not always have stock. So please can someone tell me how to find out if a store has stock before driving an hour away. I am beyond frustrated at this point.
XfinityEricB
Official Employee
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2.2K Messages
2 years ago
Hello @Klynch12, and thank you for reaching out about getting one of our 4K DVR's. They can't be picked up at a store at this time, but I would be more than happy to assist you in a Direct message to order one to be delivered to you.
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Tek
Problem Solver
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919 Messages
2 years ago
The XG1v4 is not available in the stores due to shortages.
The best way to get one is to request one here from @Xfinity Support .
They can ship you one.
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