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user_qb08g3
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Sunday, August 25th, 2024 3:48 PM

Arris XG1v4 and Peacock

I received a new Arris XG1v4 box. Everything works except for the Xfinity provided Peacock Plus, which still works on my other boxes. Peacock wants me to log in to my subscription which I don't have. I've restarted the box. I tried logging into Peacock with my xfinity credentials. None of this has worked.

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2 months ago

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XfinityChristy

Official Employee

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1.6K Messages

2 months ago

Hello, user_qb08g3,, and thank you so much for reaching out through our Xfinity Community Forums! From what you’ve described, it sounds like logging into your Peacock account with the primary account holder’s Xfinity ID might do the trick. Have you had a chance to give that a try? We're here to help you get this sorted out!

 

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user_qb08g3

3 Messages

@XfinityChristy​ As I said in my original post - I've already tried that. Any other ideas?

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2 months ago

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XfinityChristy

Official Employee

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1.6K Messages

I would be happy to take a closer look at this with you. To get started,please send our team a direct message with your full name and full address.

 

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2 months ago

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user_qb08g3

3 Messages

2 months ago

Peacock helped me fix the issue. Goodbye.

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Tek

Problem Solver

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847 Messages

2 months ago

Every box has to be logged into access Peacock. You should have a username and password for Peacock. 

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