Contributor
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40 Messages
Are all the new X1 boxes bad?
This is our 3rd new X1 box and they all do the same thing. A reboot helps a little and for a little while, but it's getting old. Issue is LAG between remote and box. FF, pause and rewind are bad especially on DVR. Apps are slow to respond and sometimes freeze. It's getting old especially with what we pay for service.
CCSelena
Problem Solver
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892 Messages
3 years ago
Hi there @9365! Thank you for reaching out to us here via our Forums platform. I am sorry to hear that you are experiencing issues with your X1 boxes. To confirm, do you have a splitter connected to your cable box and another device with a coaxial end?
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user_a9365
Contributor
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40 Messages
3 years ago
Thanks for the reply. No I don't have a splitter. I actually spoke with a member of your tech support and she recommended getting a different box. The store I went to didn't have the box she recommended but they did have what they said was an older box and that seems to have helped the DVR issue a lot. Accessing apps to still pretty slow but SO FAR the DVR is much better. So you have more history we are in new construction and the tech said she could tell we have some noise on the line, as did some of our neighbors. We have only been here 2 months and when we got hooked up we were given the newest box. Well we have had 3 of them all with the same issue. We just got what is supposed to be an older box the one with the clock and recording light. This box responses to the remote and our DVR issue seems to be MUCH better. The tech is supposed to call me back tomorrow to check the progress if any which there is and maybe address the other issues at that time.
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