1 Message
Apps not opening on X1 box
I keep getting a message saying my apps require Xfinity internet, which i have. I tried resetting everything. I obviously have internet through xfinity.
1 Message
I keep getting a message saying my apps require Xfinity internet, which i have. I tried resetting everything. I obviously have internet through xfinity.
XfinityThomasA
Official Employee
•
1.7K Messages
1 year ago
Hello, and thank you for choosing Xfinity, @user_117674! We appreciate you sharing the error you're receiving and the opportunity to help out. The X1 Platform is an integrated entertainment hub that provides access to not only live TV and on-demand content, but also streaming services like Peacock, Netflix, YouTube, Prime Video, and more. Resetting everything including your network name and password are great first steps. Have you tried restarting your X1 TV box after resetting? Which apps are giving you this error message and are you experiencing any connectivity issues otherwise? The Xfinity App is another easy-to-use tool that can help with troubleshooting your TV service, it works great!
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