Visitor
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1 Message
Apps 04036
Since approximately 7/18/26 I am unable to log into my hbo max app - get message sorry we're having trouble with this app, restart cable box and try again . Along with
error code APPS 04036. Cleaned the cache, refreshed and restarted cable box multiple times - still not working. Not havingI problems with Netflix or Hulu. Any suggestions for further troubleshooting?
Anyone else having this problem?
XfinityJon
Official Employee
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1.6K Messages
3 hours ago
Good afternoon user_o1mem8. You have reached the right team, and I will be happy to assist you further with your HBO Max concern. I do have a couple questions to help me better understand. Do you have an HBO Max subscription through us, or through another source? Have you attempted to log into the HBO Max application, on any other devices to see if you encounter any issues?
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