AppleTV App No Sound

I have an Xfinity Wireless Pace Xi5 box, a Sony Bravia TV, and a Bose Soundbar. The TV and the Soundbar are eARC compatible. If I understand correctly, the Pace Xi5 is not eARC compatible.

When I try to play an AppleTV show from the AppleTV App (not an AppleTV Device) on either an iPhone or a MacBook I see the video but get no sound. All the software on the iPhone and MacBook is up to date. If I disconnect the Soundbar, the show plays through the normal TV speakers just fine. I have double-checked and triple-checked the connections between the devices - Pace Xi5 to Sony TV, and Sony eARC to Bose Soundbar eARC. I have tried with and without the Bose Soundbar's optical cable.

Are there some configuration steps that I am missing, or do I need an eARC compatible XFinity Wireless box? If so which one?

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user_51e4da

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2 Messages

19 days ago

I talked to Bose about the problem. It turns out the iPhone uses Bluetooth to communicate with the Soundbar. There was a bad Bluetooth connection to the Bose Smart Soundbar - I deleted the existing one and created a new one. Also, in the Bose App on the iPhone the Source needs to be set to Bluetooth not TV or AirPlay. It seems to work now.

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XfinityDilary

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3.3K Messages

I am glad the issue is resolved, user_51e4da. Thanks for updating us. We'll mark this post as resolved. If you need anything else, don't hesitate to create a new public submission. Have a great rest of your day.

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18 days ago

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user_51e4da

AppleTV App No Sound

user_51e4da

XfinityDilary

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