Saturday, September 9th, 2023 1:57 AM

Apple TV

We lost Wi-Fi, telephone, and Xfinity TV yesterday. Xfinity could not help us over the phone. They sent out a tech. He could not pinpoint the problem. He ended up replacing our cable box. Now, we can no longer access AppleTV. When I try to pull it up, I am told that I need to purchase new equipment even though or an old cable box was sufficient for Apple TV. Our Wi-Fi remains glitchy. We have been on the phone, on hold or meeting with a tech for over five hours yesterday. We need some assistance. How do we get that?

Official Employee


711 Messages

3 months ago

Hello @user_f70ecd, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.


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