Thank you for reaching out over Xfinity Forums @user_a5431e I understand the frustration of not being able to sign onto an app. I am sorry to hear you have had this experience. Our team would be happy to help.
First, Launch the Apple TV+ app on your X1 TV Box or Flex streaming TV Box. The easiest way to access Apple TV+ is by saying “Launch Apple TV+” into your Xfinity Voice Remote.
You can Explore Apple TV+ or Sign In to the Apple TV+ app.
If you already have an account, select Sign in and press OK on your remote to enter the app. Proceed to sign in using your Apple ID and password.
If you don’t yet have an account with Apple TV+, select Explore Apple TV+ and press OK on your remote.
First time Apple TV+ customers are eligible for a three-month free promotion if you sign up via a link texted to you. See the First Time Customer Promotion section for more information.
An Activation Code and a QR Code will display. You can either:
Choose to use a browser on your PC or mobile device and enter the activation code at https://comca.st/3oGEvG5 to link your device, or
Capture the QR code using your mobile phone camera or QR code reader to access Apple’s sign in/sign up flow.
Follow the on-screen prompts to set up your billing details to complete your subscription.
If the app won't load in order to give you these prompts, please reset the cable box. If you are still having trouble signing in or getting an error please let us know. Our team will be on standby to help. Thank you for being a loyal Xfinity customer!
CCAnna
Problem Solver
•
874 Messages
4 years ago
Thank you for reaching out over Xfinity Forums @user_a5431e I understand the frustration of not being able to sign onto an app. I am sorry to hear you have had this experience. Our team would be happy to help.
First, Launch the Apple TV+ app on your X1 TV Box or Flex streaming TV Box. The easiest way to access Apple TV+ is by saying “Launch Apple TV+” into your Xfinity Voice Remote.
You can Explore Apple TV+ or Sign In to the Apple TV+ app.
An Activation Code and a QR Code will display. You can either:
Follow the on-screen prompts to set up your billing details to complete your subscription.
If the app won't load in order to give you these prompts, please reset the cable box. If you are still having trouble signing in or getting an error please let us know. Our team will be on standby to help. Thank you for being a loyal Xfinity customer!
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