Visitor
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3 Messages
Apple TV sign has an endless loop
For months when I try to use Apple TV on my tcl google tvs, I use the QR code or the log in website, enter my credentials only for the tv to reload to the original screen with a new code. I am told this is an Xfinity issue. I have restarted my tv, my WiFi, cleared caches, data, deleted the app, restarted everything and then reinstalled, to no avail. Please help me, this is maddening!
user_q74r9c
Visitor
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3 Messages
2 days ago
Comcast/ Xfinity what is the solution?
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user_q74r9c
Visitor
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3 Messages
2 days ago
Comcast/Xfinity what is the solution??
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XfinityJohnG
Official Employee
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2.5K Messages
12 hours ago
Thank you for reaching out to us here. I will be happy to look further into that issue with the Apple TV app from here for you. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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