U

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Monday, February 6th, 2023 1:40 AM

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Apple TV QR code requested repeatedly

Screen is requesting an Apple TV QR code response every time I try to watch a program on Apple TV+.  I follow the prompts with my phone and the screen refreshes but surely I don’t have to do this every single time?  Isn’t there a way to confirm my Apple subscription one time and be done with it???  TV is a Samsung Frame 2019 but we are watching via Xfinity cable with a brand new router, not straight through the TV 

Problem Solver

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1.4K Messages

2 years ago

@user_d4bf85 Hello! I'm not sure why it would ask you every time, it will periodically have you re-authenticate with the QR code, but if you watch it daily, that seems like a lot. I would recommend checking with Apple to see how often the verification lasts each time to make sure that isn't by design. 

Do you have any other apps that seem to have you authenticate that often on the Xfinity box?  

 

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